Fulfillment Page

Why are you releasing new collections when fulfillment of this collection isn’t finished?

Folkloress operates through a preorder and crowdfunding model, due to very high production costs.
Designing and preparing future collections also happens many months in advance and often overlaps with fulfillment of older collections due to long production timelines and working with a manufacturer overseas. While fulfillment is still ongoing behind the scenes, work on upcoming projects continues simultaneously.
As a one-person artist-run business, I balance designing, production management, customer service, fulfillment, and future launches all at once.
That said, fulfillment always remains a major priority, and I continue working on orders daily while preparing future collections.

This business is my only source of income too.

Why does packing / fulfilling orders takes you several weeks?

Folkloress is a very small independent business operated by me alone.

Unlike large companies with warehouse teams, every order is packed, organized, quality checked, labeled, and prepared manually by me. Large collection launches can involve hundreds or thousands of items that arrive at different times and must be sorted carefully.

Many orders also contain multiple products that cannot ship until all items in the order are available.

Because of the volume and complexity of these collections, fulfillment often happens in shipping batches over several weeks rather than all at once.

Why was this collection delayed?

The delay surrounding Lady Knights was caused by an unusual series of logistical and personal circumstances that unfortunately compounded over time in 2025.
During the summer, severe floods in my area forced me to move twice before finally relocating to my current home. Because of this instability, I was unable to safely receive the mass order at the time and had to ask my manufacturer to temporarily hold the shipment until my situation stabilized.
Shortly afterward, new tariffs and customs-related changes created additional uncertainty and delays within international shipping channels, and especially since my shipments had to arrive at US territories. Around the same period, the Canada Post strike placed a significant strain on private couriers during an already extremely busy holiday season.
As a result, many cartons experienced extended delays at ports, customs checkpoints, shipping facilities and borders before continuing transit.
Final delivery was also slowed by severe winter weather conditions. I live in a rural area on an island in Quebec, and multiple shipments experienced repeated weather-related delivery delays throughout the winter.
Despite all of this, fulfillment has been actively ongoing, and approximately half of orders have already been shipped.
I truly appreciate everyone’s patience and understanding throughout this unusually difficult fulfillment period, and I remain fully committed to completing all remaining orders as carefully and efficiently as possible.

Will I receive a tracking number?

Yes. Once your order has been packed and your shipping label has been created, you will automatically receive a tracking email sent to the email address used when placing your order.

What carriers do you use?

Most orders are shipped through carriers such as Canada Post, UPS, Chit Chats, USPS, or other regional shipping partners depending on the destination country and shipping method.
Carrier selection may vary depending on location, package size, and current shipping conditions.